Privacy Policy - Full Moon Hotels

Our Commitment to Your Privacy

At Full Moon Hotels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or use our services.

Information We Collect

We collect several types of information from and about users of our website, including:

Personal Information:
  • Contact Information: Name, email address, phone number, postal address
  • Booking Information: Check-in/check-out dates, room preferences, special requests
  • Payment Information: Credit/debit card details (securely processed through payment gateways)
  • Identification: Government-issued ID for check-in purposes
Non-Personal Information:
  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on site, booking patterns
  • Cookies: We use cookies to enhance your browsing experience

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

To process your reservations, manage your stay, and provide requested services

Communication

To send booking confirmations, updates, and respond to your inquiries

Improvements

To analyze website usage and improve our services and user experience

Security

To detect and prevent fraudulent activities and ensure website security

Data Sharing and Disclosure

We may share your information in the following circumstances:

Purpose With Whom What Information
Service Providers Payment processors, booking systems Booking details, payment information
Legal Requirements Law enforcement, government agencies Required by law or legal process
Business Transfers Successor entities in mergers/acquisitions All stored information
With Your Consent Third parties you authorize Specified information only

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

SSL Encryption
All data transfers are encrypted
Secure Storage
Protected database systems
Access Control
Limited employee access
Regular Audits
Continuous security monitoring

Your Privacy Rights

You have certain rights regarding your personal information:

Right to Access
Request a copy of your personal data we hold
Right to Correction
Request correction of inaccurate personal data
Right to Deletion
Request deletion of your personal data under certain conditions
Right to Object
Object to processing of your personal data
Data Portability
Receive your data in a structured, commonly used format

Cookies Policy

We use cookies and similar tracking technologies to track activity on our website:

Essential Cookies
Required for website functionality and security
Performance Cookies
Help us understand how visitors interact with our website
Functional Cookies
Remember your preferences and settings
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email

privacy@fullmoon-hotels.com

Phone

+234 (0) 812 313 9279 | +234 (0) 704 210 9087 | +234 (0) 903 886 9936

Postal Address

Data Protection Officer
Plot H-1 Fullmoon Avenue, by Akanchawa Road
Housing Area "C", New Owerri
Owerri 460721, Imo State

This Privacy Policy was last updated on December 9, 2025